A. Due to the high volume of users we see during move-in, it may take a little time to go through the registration process.

With a high number of residents trying to register at once, there may be some latency on the network during move-in. This will taper off as the semester begins.

A. ResNet is here to assist you when experiencing problems.

Due to high demand on IT resources during the first few weeks of the semester, we recommend that you begin the process on your own, and contact ResNet if you have any questions or problems. We cannot do registration for you, but we can assist with any problems you may encounter during the process.

A. We are currently operating under Summer hours.

Our office in Derby 133A will be closed during OP PC, and will resume semester hours shortly after.

A. It may take several attempts to receive all updates.

A. A Service Pack is a collection of updates and patches for a Windows operating system delivered in the form of a single installation package.

As service packs are large and require more system resources than regular updates you will need to plug your computer into power before continuing. Though the service pack may have you click through a few menus, it will work best if you do not use the computer while the service pack is installing. It is common for a service pack to restart the computer several times before completion. Depending on the state of your computer, these updates may take several hours.

A. Updates can fail if your internet connection is slow or your wireless signal is weak.

If you are using wireless, try plugging your computer into the Ethernet located in your room or apartment before attempting the updates again. If they continue to fail, contact the ResNet Help Desk for assistance.

A. Updates can time out if your internet connection is slow or your wireless signal weak.

If you are using wireless, try plugging your computer into the Ethernet located in your room or apartment before attempting the updates again. If they continue to time out, contact the ResNet Help Desk for assisstance.

A. Windows Update (on XP) may not load correctly if your internet connection is slow or your signal is too weak.

If you are using wireless, try plugging your computer into the Ethernet located in your room or apartment. Then try running the updates again. If the page continues to have issues, contact the ResNet Help Desk for assisstance.

A. All operating system updates are required for registration.

You will need all high priority, optional, and Microsoft updates to register successfully. If you do not update often, you may have several rounds of updates to go through. Some updates may have you restart your computer, but you will need to go back in and double check if you have any more. More information on updating can be found on our How To page.

A. If you have downloaded the antivirus file, there are a few steps to follow in order to install it correctly.

Right click on ResScan.exe, then choose "Run as an Administrator". This should allow the antivirus to install. Be patient as it may take up to five minues for the installer to activate. If the screen turns teal, then TrendMicro is installing. More information on installing TrendMicro on Vista can be found here.

A. This error is seen when an incomplete file of the antivirus was downloaded.

Delete the current copy of the ResScan.exe file, and try downloading it again. If this is still not working, please contact the ResNet Help Desk for assistance.

A. Before TrendMicro will install, it does a preliminary scan of your computer for any viruses.

If a virus is detected and unable to be automatically removed, please contact the ResNet Help Desk for assistance.

A. If you are unable to uninstall prior antivirus through the Windows Control Panel, contact the ResNet Help Desk for assistance.

A. Try rebooting your computer.

Usually a reboot should restart the CSA service. If it continues to loop after a reboot, please contact the ResNet Help Desk for assistance.

A. The CSA will do a scan of your computer to determine if you meet all requirements for network registration.

Depending on the condition of your computer, the scan may take anywhere from 5 to 45 minutes.

A. It is likely that you have passed through registration.

Give the computer a few minutes to reconfigure the connection before trying to connect outside the K-State pages. If it still is not working after a few minutes, try turning off the comuter, leaving it off for five minutes, and then try again.

A. This means you have passed through registration and you are being granted full network access.

Depending on how busy the network is, this process may take up to 30 minutes. Once you can visit other websites, you have successfully registered. If you are using Ethernet and a hub, take a look at our instructions on registering using a hub on the How To page.

A. This error will occur if you have not successfully registered the device, or if there is not sufficient bandwidth on the network.

For tips on registering an XBox 360, please see our Registration Page.

If the device is registered, but still getting the error, there may be too many users on the network. As move-in can be a busy time, with residents trying to finish registration, and preference for internet connection goes to computers for academic purposes, you may need to wait a few hours and try again. Please refer to our Policies if you have any questions.

A. Wireless printers are not permitted on the K-State network.

You will need a cable to connect your printer directly to your computer.

A. The missing library file can be found here. You will need to save this file to /usr/lib.

A. Currently most distributions of Linux that are 64-bit are not supported with the network registration system. If in doubt, please contact ResNet to see if your distribution is supported.